ISendUScan

ISendUScan

Project Overview

Project Overview

Our goal was to help ISendUScan redesign their shipping confirmation platform by improving the user experience and updating the interface with a cleaner, modernized look and feel.

Our goal was to help ISendUScan redesign their shipping confirmation platform by improving the user experience and updating the interface with a cleaner, modernized look and feel.

Project Scope

Project Scope

Conducted a UX audit, implemented a design system with our Starter Kit, and redesigned the platform for desktop and mobile users.

Conducted a UX audit, implemented a design system with our Starter Kit, and redesigned the platform for desktop and mobile users.

Project Role

Project Role

UX Designer

UI Designer

UX Designer

UI Designer

Tools

Tools

Figma, Google Sheets

Figma, Google Sheets

Duration

Duration

August - September 2024 (3 weeks)

August - September 2024 (3 weeks)

Team

Team

Zenith Product Team

Product Manager: Mike Christianson

Design: Nicole Chou

Zenith Product Team

Product Manager: Mike Christianson

Design: Nicole Chou

Impact

Impact

Adopting our starter kit streamlined the design process and allowed us to conduct a UX audit and redesign the platform with responsive design in 3 weeks. ISendUScan was extremely happy with our redesign. Once all design files were approved and handed off, they planned to begin development with a different development team.

Adopting our starter kit streamlined the design process and allowed us to conduct a UX audit and redesign the platform with responsive design in 3 weeks. ISendUScan was extremely happy with our redesign. Once all design files were approved and handed off, they planned to begin development with a different development team.

01 DEFINE

01 DEFINE

Problem

Problem

Problem

ISendUScan's initial designs had many usability issues and lacked cohesion without a design system.

ISendUScan's initial designs had many usability issues and lacked cohesion without a design system.

Goal

Goal

Goal

Improve the UX for creating, managing, and confirming orders, and implement a design system to streamline design and development.

Improve the UX for creating, managing, and confirming orders, and implement a design system to streamline design and development.

02 UX AUDIT

02 UX AUDIT

Heuristic Evaluation

Heuristic Evaluation

Heuristic Evaluation

The heuristic evaluation revealed 27 usability issues varying in severity. I've highlighted some of the issues below. The full evaluation can be found here.

The heuristic evaluation revealed 27 usability issues varying in severity. I've highlighted some of the issues below. The full evaluation can be found here.

Dashboard

Dashboard

Create an Order

Create an Order

Checkout

Checkout

Profile

Profile

03 DESIGN SYSTEM

03 DESIGN SYSTEM

Project
Set-up

Project Set-up

Project Set-up

Using the Design System Starter Kit I created, I was able to reduce the project set-up time from 3-5 days to 1-2 days. The design system would also streamline the future development process with reusable components and defined designed variables.

Using the Design System Starter Kit I created, I was able to reduce the project set-up time from 3-5 days to 1-2 days. The design system would also streamline the future development process with reusable components and defined designed variables.

04 REDESIGN

04 REDESIGN

Redesign

Redesign

Redesign

Revamping the entire platform's UX and UI involved redesigning:

  • Landing Page

  • Log in / Sign up

  • Dashboard

  • Create New Order

  • Delivery Confirmation

  • Rewards Withdrawal

  • Profile

  • Notifications


Below are the redesigns for the usability issues highlighted above.

Revamping the entire platform's UX and UI involved redesigning:

  • Landing Page

  • Log in / Sign up

  • Dashboard

  • Create New Order

  • Delivery Confirmation

  • Rewards Withdrawal

  • Profile

  • Notifications


Below are the redesigns for the usability issues highlighted above.

Responsive Design

Responsive Design

Responsive Design

Responsive design was also implemented to ensure the platform worked seamlessly across different devices.

Responsive design was also implemented to ensure the platform worked seamlessly across different devices.

Dashboard - Desktop

Dashboard - Desktop & Mobile

Mobile

Dashboard

Dashboard

Dashboard

Changed 'Total money saved' to 'Potential savings'

This component is meant to provide users with an estimate, not an exact number, of the money they've saved by not purchasing traditional mail tracking services from US postal companies, and using ISendUScan instead.


Replaced the bar graph to a line graph

Line graphs offer a clearer visualization of variables changing over time. The colours chosen also contrast one another better, making it clear which variables

the lines represent.


Created separate tables for Active and Completed Deliveries

Separate tables allows users to see more information at a glance. This keeps relevant information organized so users can easily keep track of all deliveries.

Create New Order

Create New Order

Create New Order

Create New Order

Create New Order

Created a multi-step form

Breaking down sections into steps helps guide novice users and decreases cognitive load. This helps ensure the form is completed correctly without overwhelming users with information overload.


Numbered steps for progress tracking

Since there are quite a few steps, showing users the total steps and the current step they're on helps them keep track of their progress.

Review & Payment

Review & Payment

Review & Payment

Step 4: Review

Added a review step so users get a chance to review and edit all the information they've provided, ensuring their orders get delivered to the right place.


Step 5: Payment

Added information about the price breakdown so users know exactly what they're paying for.

Profile

Profile

Simplified Profile

Simplified Profile

Simplified Profile

Removed unnecessary components

  • Profile photo: Not a social platform so there's no need to profile photos.

  • Orders sent, received, and potential savings: Already shown on the Dashboard, don't need redundant information.

  • Order list: Already shown on the Dashboard and Orders pages, don't need redundant information.

  • Reviews: Not a social platform so users won't see other profiles, thus there's purpose for including user reviews.


Added address and contact storing features

Allowing users to add frequently used addresses and contacts makes the order creation process faster, improving efficiency and overall user experience.

05 IMPACT & REFLECTION

05 IMPACT & REFLECTION

Impact & Reflection

Impact & Reflection

Impact & Reflection

Adopting our starter kit streamlined the design process and allowed us to conduct a UX audit and redesign the platform with responsive design in 3 weeks.


ISendUScan was extremely happy with the redesign. Once all design files were approved and handed off, they planned to begin development with a different development team.

Adopting our starter kit streamlined the design process and allowed us to conduct a UX audit and redesign the platform with responsive design in 3 weeks.


ISendUScan was extremely happy with the redesign. Once all design files were approved and handed off, they planned to begin development with a different development team.

Thanks for reading! 😀

Thanks for stopping by. Lets connect! 😊

LinkedIn Email

© 2025 Nicole Chou

Thanks for stopping by. Lets connect! 😊

LinkedIn Email

© 2025 Nicole Chou

Thanks for stopping by.

Lets connect! 😊

LinkedIn

Email

© 2025 Nicole Chou